ServiceNet offers progressive pathways out of homelessness and the misery of trauma, substance-use and other health afflictions. For many, the agency offers life-saving resources.
ServiceNet helps operate two cold-weather shelters from November through April. This emergency housing offers a hot dinner, breakfast, warm showers, laundry facilities, toiletries, and clothing. The shelters also help guests access Resource Center services. In Northampton, ServiceNet partners with Friends of Hampshire County Homeless to operate the Interfaith Shelter on Center Street.
In addition, ServiceNet runs 5 year-round shelters. They provide housing and meals for up to 90 days while helping residents find jobs, long-term housing and other resources. The agency also shelters 6 families at a time in their Greenfield Family Inn, 8 families at a time in their Friends’ House in Pittsfield, and more than 20 families at a time in apartments in Pittsfield and Greenfield.
ServiceNet also helps people living with a wide range of mental-health concerns, from trauma, anxiety, and depression to substance-use and hoarding disorders. The agency’s counsellors and other staff members help clients face the hardships of addiction, autism, brain injury, or developmental disability.
“It feels so good to see people thriving in their lives who wanted to die at points,” Tara Ferrante said in a recent interview. Recently named a “healthcare hero,” Ferrante leads ServiceNet’s OCD and Hoarding Disorder Program.
The OCD and Hoarding Disorder Program demonstrates ServiceNet’s commitment to innovation. (The agency describes its work as “grounded in research and fueled by creativity.”) To further this vision, the Program partners with interns from Smith College. Psychology professor Randy Frost trains the interns to offer adjunct emotional support in participants’ homes and out in the community. Frost, a nationally recognized expert and author of Buried in Treasures, also helped train the clinicians and offers ongoing guidance to the Program.
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